TERMS & CONDITIONS


SHIPPING
PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING AND 5-7 BUSINESS DAYS FOR DELIVERY. WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. ALL SHIPMENTS ARE INSURED AND THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER. 
ALL CANADA AND USA ORDERS ARE SHIPPED VIA CANADA POST. RATES ARE CALCULATED THROUGH SHIPPING CALCULATOR. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR CUSTOM DUTIES AND/OR BROKERAGE FEES IN ADDITION TO SHIPPING COST ASSESSED DURING CHECKOUT. ALL CALGARY RESIDENTS WILL INCUR SALES TAX AS SET BY THE STATE OF ALBERTA AND/OR THE PROVINCE TO WHICH YOUR DELIVERY WILL BE SHIPPED.  
 
INTERNATIONAL
SINCE SHIPPING COSTS ARE CALCULATED BASED ON THE CONTENTS OF YOUR ORDER AND THE LOCATION TO WHICH THE ORDER IS SHIPPING, SHIPPING CHARGES CAN ONLY BE PROVIDED ONCE YOU BEGIN THE CHECKOUT PROCESS. ONCE YOU SUBMIT YOUR ORDER, THE TOTAL IS GUARANTEED AND YOU WILL NOT BE CHARGED ANY ADDITIONAL FEES AT DELIVERY.
 
RETURN/EXCHANGE POLICY
WE WILL ONLY ACCEPT RETURNS FOR REFUNDS, CREDIT OR EXCHANGES AFTER AUTHORIZATION. WE WILL NOT ACCEPT ANY PACKAGES SENT WITHOUT AUTHORIZATION, ANY RETURNS RECEIVED THAT HAVE NOT BEEN AUTHORIZED WILL NOT BE PROCESSED. 
 
TERMS OF USE
BY USING OUR WEBSITE, YOU AGREE TO THE TERMS OF USE. WE MAY CHANGE OR UPDATE THESE TERMS SO PLEASE CHECK THIS PAGE REGULARLY. WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON OUR WEB SITE IS ACCURATE, COMPLETE, OR CURRENT. THIS INCLUDES PRICING AND AVAILABILITY INFORMATION. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS, AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE. WE RESERVE THE RIGHT TO CANCEL ANY ORDERS OR BAN ANY USER THAT WE SUSPECT MIGHT HAVE AIDED BY BROWSER AUTOMATION, OR A RESERVATION SERVICE.
 
COPYRIGHT & TRADEMARKS
ALL CONTENT OF OUR WEBSITE INCLUDING TEXT, GRAPHICS, LOGOS, BUTTON ICONS, IMAGES, AND SOFTWARE, IS PROPERTY OF VIS VIVA AND IS PROTECTED BY CANADA AND INTERNATIONAL COPYRIGHT LAWS. YOU MAY ELECTRONICALLY COPY AND PRINT HARD COPIES OF PAGES FROM THIS WEB SITE SOLELY FOR PERSONAL, NON-COMMERCIAL PURPOSES RELATED TO PLACING AN ORDER OR SHOPPING WITH SOULECTION SUPPLY. ANY OTHER USE OF OUR WEB SITE, INCLUDING REPRODUCTION AND INTERNET LINKS, IS STRICTLY PROHIBITED WITHOUT OUR PRIOR WRITTEN PERMISSION.
 
PRIVACY
VIS VIVA RESPECTS OUR CUSTOMERS’ ACCOUNT INFORMATION AS PRIVATE AND CONFIDENTIAL INFORMATION AND WILL NEVER SHARE THIS WITH ANY OUTSIDE AFFLICTIONS OR INDIVIDUALS. YOUR INFORMATION IS SECURED AND ENCRYPTED WITH THE SECURE SOCKET LAYER SOFTWARE.